Shipping Information
Shipping (available only in Canada)
All our parcels are shipped within Canada by Purolater or other couriers and Canada Post if requested specifically in the section ORDER NOTES in the Billing section . The tracking number will be emailed to you after the shipment of your package.
Free delivery is applicable on all orders of $90.00 or more (before taxes) in Canada except for remote areas. Please consult the Canada Post list of remote areas by clicking here. Once your order is processed, we will contact with to complete the shipping fees by credit card.
Customer is fully accountable for indicating the correct shipping address and email address. Should your shipping address be incorrect, a customer service representative will communicate with you, and shipping fees may be charged. Please acknowledge this also applies to unclaimed or refused parcels.
Shipping charges and shipping time
Canada
Shipping charges for orders shipped in Canada are $18.00* and shipping time is 4 to 6 business days. Shipping in Canada is free for orders of $90.00* or more before tax in Canada except for remote areas. Please consult the Canada Post list of remote areas by clicking here. Once your order is processed, we will contact with to complete the shipping fees by credit card.
*Except remote regions of Canada
Remote regions of Canada
Shipping fees are based on the weight of the order and destination. Our shipping fee calculator will determine shipping price upon confirmation of your order. The delivery time depends location.
Perishables
Our policy is to ship products with an expiration date of at least 6 months unless specified other way on the website. If we cannot meet this commitment, we will contact you by email to let you know the expiration date and to know if you still want to receive the product.
Broken or opened items
Olive & Olives ships the items in their condition of purchase and packs them properly to avoid breakage during transportation. If you receive a damaged or opened item please email us at info@oliveolives.com or call us at 514-381-4020, Monday through Friday from 9am to 4pm EST.
Lost Packages
Parcels may get lost during transit. If you encounter this problem, please email us at info@oliveolives.com or call us at 514-381-4020, Monday through Friday from 9am to 4pm EST.
We will then contact our carrier and sort out the situation with them. Couriers or Canada Post set a deadline of 5 business days from the date of inquiry to determine the status of the package.
For any questions, please contact our customer service department by please email us at info@oliveolives.com or call us at 514-381-4020, Monday through Friday from 9am to 4pm EST.
