Our Cancellation Policy
A product ordered by mistake, provided it was in good condition at the time of receipt, may be exchanged or refunded. However, the product must be sealed and resent with a proof of purchase (copy of e-mailed confirmation or invoice printed through the site) within 30 days. If no proof of purchase is presented, the product may only be exchanged.
The refund will be effective on your credit card or Paypal account within 3 business days following the reception of your returned products and inspection by a dedicated Olive & Olives staff member. Refund is effective on the paid value of the products including taxes, minus shipping fees.
Olive & Olives does not refund delivery charges billed by www.oliveolives.com for a product delivered in good condition that is exchanged or reimbursed.
We redouble our efforts to ensure that your shopping experience is impeccable, right up until you open your Olive & Olives package. However, should an incident occur (breakage, error or other), please send us details and photos via email at firstname.lastname@example.org so that our customer service team can rectify the situation as quickly as possible.