Terms and conditions
Online product availability
Olive & Olives makes every effort to keep a sufficient inventory of the products offered on its Web site. However, the availability of these products is not guaranteed.
Olive & Olives waives any liability in case of inventory shortages.
If Olive & Olives is unable to deliver a product ordered through its www.oliveolives.com site, the buyer will be notified accordingly by e-mail or telephone. If such is the case, any amount charged to your credit card for products, including delivery charges if applicable, will be credited as soon as possible.
Price policy
The prices indicated on the www.oliveolives.com site are those established for consumer sales.
The applicable sales taxes are not included in the prices displayed. They will be added to the amount of the order at the moment of check out.
www.oliveolives.com reserves the right to modify the prices of products available on its site at any time, without prior notice.
All prices quoted on the www.oliveolives.com site are in Canadian dollars.
The prices of products available on www.oliveolives.com may differ from those posted in Olive & Olives outlets.
Shipping (available only in Canada)*
All our parcels are shipped within Canada by Purolater or other couriers and Canada Post if requested specifically in the section ORDER NOTES in the Billing section . The tracking number will be emailed to you after the shipment of your package.
Free delivery is applicable on all orders of $60.00 or more (before taxes) in Canada except for remote areas. Please consult the Canada Post list of remote areas by clicking here. Once your order is processed, we will contact with to complete the shipping fees by credit card.
Customer is fully accountable for indicating the correct shipping address and email address. Should your shipping address be incorrect, a customer service representative will communicate with you, and shipping fees may be charged. Please acknowledge this also applies to unclaimed or refused parcels.
Shipping charges and shipping time
Canada
Shipping charges for orders shipped in Canada are $18.00* and shipping time is 4 to 6 business days. Shipping in Canada is free for orders of $75.00* or more before tax in Canada except for remote areas. Please consult the Canada Post list of remote areas by clicking here. Once your order is processed, we will contact with to complete the shipping fees by credit card.
*Except remote regions of Canada
Remote regions of Canada
Shipping fees are based on the weight of the order and destination. Our shipping fee calculator will determine shipping price upon confirmation of your order. The delivery time depends location.
The prices of products available on www.oliveolives.com may differ from those posted in Olive & Olives outlets.
Terms of payment and transaction security
All banking transactions are processed and secured through PAYPAL. Trading is done on the PAYPAL website; therefore, and for your own security, we have no access to banking information.
Incomplete order
In the event that we are unable to deliver a product, Olive & Olives refunds the purchase price of the product as well as applicable delivery charges for that product (including taxes) if applicable.
Product in Good Condition
A product ordered by mistake, provided it was in good condition at the time of receipt, may be exchanged or refunded. However, the product must be sealed and resent with a proof of purchase (copy of e-mailed confirmation or invoice printed through the site) within 30 days. If no proof of purchase is presented, the product may only be exchanged.
Olive & Olives does not refund delivery charges billed by www.oliveolives.com for a product delivered in good condition that is exchanged or reimbursed.
Click here to obtain a list of all Olive & Olives outlets and their addresses .
Defective Product
A defective product may be exchanged the product must be resent with a proof of purchase (copy of e-mailed confirmation or invoice printed through the site). It must be at least three-quarters full and bought within the 30 days.
Missing Product in the Delivered Order
A client must contact Olive & Olives Customer Service if there is a missing product in the order. Two options are available:
- If the client wishes to replace the missing product, www.oliveolives.com sends the product and covers all delivery charges relative to the new shipment.
- If the client no longer wants the product or if there aren’t any left in stock, www.oliveolives.com reimburses the purchase price of the product as well as all the delivery charges for the entire order (including taxes).
Ethics
A written message can be added to the package when you order a gift. Olive & Olives reserves the right to check and refuse any message that does not comply with ethical values.
About the operator
The www.oliveolives.com website is operated by Distributions Olive & Olives inc. The sales conditions mentioned above act as a contract between the customer and Olive & Olives. Olive & Olives reserves the right to change this policy at any time with immediate effect upon posting on the site, without liability to you or any other person.
Legal operating address:
Distributions Olive & Olives inc.
8262 Pie IX blvd.
Montreal (Quebec)
H1Z 3T6
Phone number:
514 381-4020
E-mail:info@oliveolives.com.
Beware of fraudulent e-mails
The distribution of fraudulent e-mails (phishing*) is a technique used with the intention to reroute funds by usurping well-established company identities. To do so, authentic looking e-mails are sent by counterfeiters to retrieve personal information from the recipients.
To protect customers, Olive & Olives insists on informing you that no such e-mail will ever be sent to you requesting personal information such as your address, date of birth or credit card number.
If you ever encounter an e-mail that seems to originate from Olive & Olives and asks for personal information, do not answer! Immediately contact customer service to report the incident at 514 381-4020 or at info@oliveolives.com
*In computing, phishing is a criminal activity using social engineering techniques. Phishers attempt to fraudulently acquire sensitive information, such as usernames, passwords and credit card details, by masquerading as a trustworthy entity in an electronic communication. Phishing is typically carried out by email or instant messaging, and often directs users to give details at a Web site, although phone contact has been used as well. Source: Wikipedia, the free encyclopedia.
