Terms and conditions
Online product availability
Olive & Olives makes every effort to keep a sufficient inventory of the products offered on its Web site. However, the availability of these products is not guaranteed.
Olive & Olives waives any liability in case of inventory shortages.
If Olive & Olives is unable to deliver a product ordered through its www.oliveolives.com site, the buyer will be notified accordingly by e-mail or telephone. If such is the case, any amount charged to your credit card for products, including delivery charges if applicable, will be credited as soon as possible.
The prices indicated on the www.oliveolives.com site are those established for consumer sales.
The applicable sales taxes are not included in the prices displayed. They will be added to the amount of the order at the moment of check out.
www.oliveolives.com reserves the right to modify the prices of products available on its site at any time, without prior notice.
All prices quoted on the www.oliveolives.com site are in Canadian dollars.
The prices of products available on www.oliveolives.com may differ from those posted in Olive & Olives outlets.
Shipping (available only in Canada)*
All Olive & Olives orders are shipped within Canada only by Canada Post. Orders are processed within 24 to 48 hrs, Monday through Friday.
Once your order is confirmed, Olive & Olives prepares your order with the utmost care.
Packages will be shipped by Canada Post and will be delivered within 2 to 10 business days depending on the delivery address. The shipping charges vary depending on the postal code, the order’s exact weight before packaging and the package size. A number of factors influence the weight of an order, such as the type of bottle (shape, thickness of glass, etc.). The weight of gift sets includes gift packaging (e.g., metal box) and accessories (e.g., glasses) when applicable.
*Free delivery is applicable on all orders of $60.00 or more (before taxes and excluding subscriptions to classes and workshops).
Terms of payment and transaction security
All banking transactions are processed and secured through PAYPAL. Trading is done on the PAYPAL website; therefore, and for your own security, we have no access to banking information.
In the event that we are unable to deliver a product, Olive & Olives refunds the purchase price of the product as well as applicable delivery charges for that product (including taxes) if applicable.
Product in Good Condition
A product ordered by mistake, provided it was in good condition at the time of receipt, may be exchanged or refunded. However, the product must be sealed and resent with a proof of purchase (copy of e-mailed confirmation or invoice printed through the site) within 30 days. If no proof of purchase is presented, the product may only be exchanged.
Olive & Olives does not refund delivery charges billed by www.oliveolives.com for a product delivered in good condition that is exchanged or reimbursed.
To obtain a list of all Olive & Olives outlets and their addresses, click here.
A defective product may be exchanged. the product must be resent with a proof of purchase (copy of e-mailed confirmation or invoice printed through the site). It must be at least three-quarters full and bought within the 30 days.
Missing Product in the Delivered Order
A client must contact Olive & Olives Customer Service if there is a missing product in the order. Two options are available:
- If the client wishes to replace the missing product, www.oliveolives.com sends the product and covers all delivery charges relative to the new shipment.
- If the client no longer wants the product or if there aren't any left in stock, www.oliveolives.com reimburses the purchase price of the product as well as all the delivery charges for the entire order (including taxes).
A written message can be added to the package when you order a gift. Olive & Olives reserves the right to check and refuse any message that does not comply with ethical values.
About the operator
The www.oliveolives.com website is operated by Distributions Olive & Olives inc. The sales conditions mentioned above act as a contract between the customer and Olive & Olives. Olive & Olives reserves the right to change this policy at any time with immediate effect upon posting on the site, without liability to you or any other person.
Legal operating address:
Distributions Olive & Olives inc.
8262 Pie IX blvd.
Beware of fraudulent e-mails
The distribution of fraudulent e-mails (phishing*) is a technique used with the intention to reroute funds by usurping well-established company identities. To do so, authentic looking e-mails are sent by counterfeiters to retrieve personal information from the recipients.
To protect customers, Olive & Olives insists on informing you that no such e-mail will ever be sent to you requesting personal information such as your address, date of birth or credit card number.
If you ever encounter an e-mail that seems to originate from Olive & Olives and asks for personal information, do not answer! Immediately contact customer service to report the incident at 514 381-4020 or at firstname.lastname@example.org
*In computing, phishing is a criminal activity using social engineering techniques. Phishers attempt to fraudulently acquire sensitive information, such as usernames, passwords and credit card details, by masquerading as a trustworthy entity in an electronic communication. Phishing is typically carried out by email or instant messaging, and often directs users to give details at a Web site, although phone contact has been used as well. Source: Wikipedia, the free encyclopedia.